Delivery & Shipping

1. Order Processing

• Payment Processing: Once you place your order, we verify and process payment within 1–2 business days.

• Order Confirmation: You will receive an email confirming your order details and estimated dispatch date.

2. Shipping Methods & Costs

• Free Standard Shipping: All UK orders qualify for free standard shipping—no minimum spend required.

• Shipping Carrier: We ship via reputable carriers (e.g. Royal Mail, DPD, Hermes) chosen for reliability and coverage.

3. Estimated Delivery Times

• Standard Delivery: Orders typically arrive within 5–10 business days from the date of dispatch.

• Maximum Delivery Window: In rare circumstances (e.g. remote locations, peak periods), delivery may take up to 14 business days.

• Dispatch Cut-off: Orders placed before 12:00 PM BST Monday–Friday are usually dispatched the same day; orders placed after or on weekends/bank holidays are dispatched the next business day.

4. Tracking Your Order

• As soon as your order is dispatched, we’ll send you a tracking number and a link to track progress on the Uplixi website.

• To view real-time updates, visit here and enter your tracking reference.

5. Delivery Issues & Delays

• If your order does not arrive within the maximum 14-day window, please contact us at info.eechoo@gmail.com. We’ll investigate and, if necessary, arrange a replacement or refund.

• Please note that exceptional events (e.g. severe weather, carrier strikes) may cause delays beyond our control. We’ll keep you informed of any widespread disruptions.

6. Failed Deliveries & Returns to Sender

• If a delivery attempt fails (e.g. incorrect address, unclaimed parcel), the carrier may return the item to us. We will notify you and arrange redelivery or refund any shipping costs, if applicable.

7. Contact Us

For any questions about shipping, delivery status, or special requests, please reach out to:

• Email: info.eechoo@gmail.com

• Address: 27 Old Gloucester Street, London, ENG, WC1N 3AX, UK

Thank you for choosing Uplixi! We aim to deliver your order promptly and reliably.